Policies

1. Introduction

Welcome to our online furniture store! We strive to provide high-quality furniture at competitive prices. Please take a moment to read through our policies, which are designed to ensure a smooth and secure shopping experience.

2. Payment Policy

Cash Payments

Cash on Delivery (COD): We offer a convenient Cash on Delivery (COD) option for all purchases. You can pay in cash when the furniture is delivered to your specified address.

Exact Amount: We request that customers prepare the exact amount in cash to avoid any inconvenience during delivery. Our delivery personnel may not always have change available.

Payment Confirmation: Once payment is received, you will receive a payment receipt from our delivery personnel.

3. Order Process

Placing an Order

Product Selection: Browse our online catalog, select your desired furniture, and add it to your cart.

Order Confirmation: After placing your order, you will receive a confirmation email with the details of your purchase, including the delivery date and time.

4. Shipping and Delivery

Delivery Timeframe

Standard Delivery: Our standard delivery time is within 5-7 business days from the date of order confirmation.

Delivery Charges: Delivery charges may apply depending on your location and will be clearly stated during the checkout process.

Delivery Process

Confirmation Call: Prior to delivery, our team will contact you to confirm the delivery date and time.

Furniture Assembly: Some items may require assembly upon delivery. Our team can assist with basic assembly, and instructions will be provided for any self-assembly items.

5. Return and Exchange Policy

Eligibility for Returns

Damaged or Defective Items: If the furniture arrives damaged or defective, you may return it within 7 days of delivery for a full refund or exchange. Please contact our customer service team to initiate the return process.

Change of Mind: If you change your mind, you may exchange the item within 7 days of delivery, provided it is in its original condition and packaging. Please note that return shipping charges may apply.

Non-Returnable Items

Customized Furniture: Items that have been customized according to your specifications are not eligible for return or exchange unless they arrive damaged or defective.

6. Cancellation Policy

Order Cancellation: You may cancel your order within 24 hours of placing it without any charges. Please contact our customer service team as soon as possible to request a cancellation.

Post-Shipping Cancellation: Once your order has been shipped, cancellation is not possible. However, you may still return the item in accordance with our return policy.

7. Warranty Policy

Product Warranty

Manufacturer Warranty: All our furniture comes with a manufacturer warranty covering any defects in materials or workmanship. The warranty period varies by product and will be stated in the product description.

Warranty Claims: To make a warranty claim, please contact our customer service team with your order details and proof of purchase.

8. Privacy Policy

Data Collection: We collect personal information, such as your name, address, and contact details, to process your orders and improve our services. We do not share your information with third parties without your consent.

Secure Transactions: Our website uses secure encryption protocols to protect your payment information during online transactions.